FAQS

1. Can I cancel or change my order once it’s placed?
Unfortunately, once your order is placed, we cannot accept cancellations or changes. Please double-check your selections before completing your purchase to ensure you’re satisfied with your order.

2. What is the shipping time for my order?
After your order is processed, you can expect your shipment to arrive within 3-5 business days. We strive to get your beautiful hair to you as quickly as possible!

3. Do you offer a pickup option?
Yes! If you’re in the Los Angeles area, we offer a pickup option for online orders. Simply choose this option at checkout, and we’ll provide you with details on where and when to collect your order.

4. How do I care for my raw and virgin hair bundles?
To keep your hair looking its best, wash it gently with sulfate-free shampoo, condition regularly, and avoid excessive heat styling. For more detailed care tips, please refer to our Hair Care Tips section.

5. Can I dye or style my raw and virgin hair?
Absolutely! Our raw and virgin hair is versatile and can be dyed, curled, or straightened just like your natural hair. Be sure to use high-quality products and heat protectants to maintain its quality.

6. What if I have an issue with my order?
If you experience any issues with your order, please reach out to our customer service team within 7 days of receiving your items. We’re here to help and ensure you have a great experience with our products!